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There are 3 ways how you can download or send us the logs from 2N® Mobile Video application. This methods works for both Android and iOS platforms.

Method 1: Using report form

The easiest way how to send us the logs is to use report form directly in the 2N® Mobile Video application. This option is the best one if you don't have any case and you are not in touch with the 2N Tech support department. You can just simply click on the option  "Report problem" in the setting of the app. 

 

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Please note that to be able to effectively analyse logs sent from the app - 2N Tech Support needs as much info related to the issue as possible. Please do not forget to always specify:

  • Time/date of the issue (call with the issue)
  • Ticket number - in case you are already in touch with 2N Tech Support and you are sending new logs related to issue / case which has been already reported to 2N Tech Support.

 

Method 2: Send logs to your email

This approach is better in case, that you are already in touch with 2N Tech Support and you are requested to make a new logs. You can send the logs directly to your email and then attach the logs to case which is already opened at 2N. Logs can be downloaded by tapping 7x on the name of the application in the settings and send the logs to your mail or save it to your smartphone.

 

 

Method 3: Login screen logs

If you are not able to login or open the app, you can still send us the logs from the 2N® Mobile Video application. Tap 9x on the name of the application as shown on the next figure.