Skip to end of metadata
Go to start of metadata

You can download logs and network trace in case of some issues with your unit. This files will be requested by technical support during the troubleshooting.

Prerequisities:

  • Firmware version 3.4.0.1.0 or higher

Network trace

If the 2N® Indoor Touch communicates with some other party, such as for ex. 2N® Helios IP intercom, a network trace is very helpful. You can capture it on the side of the 2N intercom (see more details here) or alternatively also using a PC with the Wireshark utility running in the same physical LAN. Network trace can be also downloaded from the web interface on the 2N® Indoor Touch side:

Please note that the buffer size limit is 10240 kB

Logs

In case of some issues with the app 2N® IP Mobile you can send us the logs from the unit. You can download them in the same section Device->System administration->download logs. You can also enable extended logging feature of the 2N® IP Mobile  app in the section Application->2N® IP Mobile->general setting-> logging