What should I do if my 2N product does not work correctly?
Prior to sending goods for warranty repair or after-warranty service, please contact our Technical support by logging in to 2N Support. In case you do not have the login information, please contact firstname.lastname@example.org. Alternatively you can use the online support chat to contact Technical support, which is available to all on business days from 10:00 AM to 4:00 PM (GMT+1).
If it is not possible to fix the faulty unit remotely, technical support recommends sending the unit for RMA, for that it is necessary to fill repair list. Also the RMA is possible only with our distributors. After you fill in the repair list, we will provide you with RMA number which should be used as a reference while shipping the goods to 2N.
The delivery address for RMA is:
Can I receive an estimated price of repair in advance?
After we receive the faulty unit, we proceed with diagnostics to identify the fault. In case of after warranty or disclaimed warranty (for example in case of mechanical damage, overvoltage etc.) we send the estimated price of repair. Only after receiving customer‘s confirmation of estimated price the faulty product is repaired.
The repair price can be refused but since the diagnostics is completed, we charge 45 EUR for each commenced hour for the diagnostics work of each device and the cost of transport. This also applies for the case when device is beyond repair and we offer you exchanging it for a new unit and it's price but it is refused.
How long will the repair take?
2N guarantees a 30-day period in which to repair merchandise in cases of warranty repairs of products manifactured by 2N. The average processing time is around 14 days depending on the number of the cases being solved. This period starts at the moment of accepting the goods for repair.
The after-warranty repair time cannot be guaranteed.
Is it possible to repair my 2N product express?
Yes, in the event of urgency we can offer express repair service. Express repair is available after email confirmation of your request and it is a paid service.
Express fee is added to the cost of repair of each item and the prices are: 28 EUR for express repair in 3 days and 18 EUR for express repair in 6 days.
If you require an express repair, please send your request to email@example.com and we will get back to you with further information.
Can I return some products back to 2N?
This is possible every 3 months during Stock Rotation process. We can taky back products that are unused, in original packaging and not older than 6 months. We test these products after receiving them and provide the credit note afterwards. It is required to use it on a compensation order that will exceed value of the returned items. In case you want to proceed with Stock rotation, fill prepared form and send it to firstname.lastname@example.org and we will get back to you with information about units approved for return.
What are the other options for settling your claim if you are 2N distributor?
We now offer an Immediate replacement service. Instead of waiting for the repair you get a functional product right after we receive the faulty product. This service covers al the products listed in the 2N intercom price list for the duration of their warranty. Immediate replacement service is provided automatically and free of charge.
In the meantime, the faulty unit is tested and in case of disclaimed warranty, we send you the repair price. If it is approved, we repair the unit and it stays in 2N. In case it is not approved, we charge the price of the previously shipped unit.
Is it possible to purchase an extended warranty for 2N product?
We can offer an extended warranty of up to 5 years on all 2N products. An extended warranty could be bought within 1 year after the product’s purchase.
Prices of extended warranty:
1 year extended warranty: 7% of the product’s price
- 2 years extended warranty: 14% of the product’s price
To order extended warranty, please contact our sales department, your area account manager or customer care department.