Skip to end of metadata
Go to start of metadata

Dear customers,

In case you have found some problems with the device, please report it to If you do not have access informations, contact your account manager. Reported issue should contain following information:

  1. Please describe us your problem in detail, so that we will be able to replicate the behaviour based on that description.

  2.  Send us the current configuration of the device - in the pictures below there is shown how to do that.

    Note: It is highly recommended to use always the newest FW version available on 2N web page ( before you report us a technical issue!

  3.  Send us the information about FW version and the serial number.

  4. Catch the Wireshark trace on 2N® IP Intercom. Here first of all activate the capturing by "Start" button, make a call and deactivate the capturing by "Stop" button. Then download hiptrace.pcap file and send it to the support. Because the buffer for trace is limited, it is really necessary to start the trace right before you will make a test call!

  5. Send us the description of the LAN topology, NATs, IP addresses, etc.