This section is focused on Frequently Asked Questions for 2N IP intercoms and for 2N® LTE Verso. The FAQ is divided into three separate groups to help you find the right information quickly. Configuration tips & tricks contains the standard settings guides and configuration hints for quick setup. How to connect section answers the basic settings questions related to the interconnection between 2N intercoms and third party devices. Troubleshooting section is focused mainly on 2N product troubleshooting and issue reporting.
Configuration tips & tricks
How to connect with third party device
Troubleshooting
Technical training
Recently Updated
Page: 3M Cogent MiY biometric reader - How to configure it with 2N® Helios IP?
Page: Alcatel OmniPCX Enterprise Communication Server(OXE) - How set it up with 2N® Helios IP?
Page: Alcatel OmniPCX Office (OXO) - How to configure it with 2N® Helios IP?
Page: Cisco Video Surveillance Operations Manager (VSOM) - How to configure it with 2N® Helios IP?
Page: CCM (6 and 7) - How to connect 2N® Helios IP as an extension?
Page: CCME 4.1 - How to configure it with 2N® Helios IP?
Page: CCM (6 and 7) - How to connect 2N® Helios IP via SIP trunk?
Page: Video issue - 2N IP Intercom does not send video during a call
Page: Reseting issue - 2N® IP Vario resets to default values after power supply reset
Page: The call to 2N® Helios IP was established but without a video or audio
Page: Avaya Aura Session Manager R6.2 and Avaya Aura Communication Manager R6.2 - How to configure it with 2N® Helios IP?
Page: Linksys SPA3102 ATA - How to use it when connecting 2N® Helios IP to analogue PBX
Page: APS reader,2N® IP Vario - Connection of lock and card reader (APS) including jumper configuration
Page: 2N® HIPhone - How to configure it with 2N® IP Intercom and SIP Proxy
Page: IP address - How to get the IP address of 2N IP Intercom
Page: Avaya IP office R8.0 - How to configure it with 2N® Helios IP
Page: Grandstream GXV3140 - How to configure it with 2N® Helios IP?
Page: Avaya IP Office 7.0 - How to configure it with 2N® Helios IP?
Page: Tadiran Coral IPX UCX - How to configure it with 2N® Helios IP?
Page: License - How to get a license for 2N IP Intercom
Page: License - How to get a license for 2N® Helios IP Manager
Page: Aastra 400 - How to configure it with 2N® Helios IP?
Page: Asterisk Trixbox - How to configure it with 2N® Helios IP?
Page: Tamper switch - How to install and use it
Page: VLC Player - How to watch and record video from 2N IP Intercom
Page: How to provide all information to effectively resolve a technical issue on 2N IP Intercom?
Page: !LOOKING FOR MORE GUIDES?
Page: 2N® Helios IP Eye - How to set_old
Page: X-Lite - How to configure it with 2N® Helios IP?
Page: 2N® HIPhone - How to configure it with 2N® IP Intercom without SIP proxy
Page: Direct call - How to set up 2N IP Intercom without IP PBX?
Page: VLC Player - How to watch a video from 2N IP Intercom RTSP server
Page: Door lock issue in 2N IP Intercom - Door lock does not open after dialing 00
Page: Time profiles - Is it possible to use time profile for lock codes?
Page: Password issue with 2N IP Intercom - My old admin password does not work
Page: VLC Media Player issue - Streaming from 2N IP Intercom to VLC does not work after VLC upgrade
Page: Electric locks - Difference between locks in 2N IP Intercom accesories
Page: 3CXPhone softphone - How to configure it with 2N® IP Intercom (without SIP proxy)
Page: HID iClass R10 external RFID card reader - How to connect it to 2N® Helios IP?
Page: Cisco VSM 7.0 - How to configure it with 2N® Helios IP?
Page: Bria softphone - How to configure it with 2N® Helios IP (using SIP Proxy)
Page: Mobile applications - Applications which are compatible with 2N® IP Intercom
Page: 3CX VoIP server version 11 - How to configure it with 2N® Helios IP?
Page: 3CX VoIP server version 9 - How to configure it with 2N® Helios IP?
Page: 2N® IP Eye issue - How to enable 2N® IP Eye in Windows firewall?
Page: Microsoft Lync Server 2013 - How to configure it with 2N® Helios IP
Page: CCM 9 - How to differentiate User ID and Auth ID in case of registering 2N® Helios IP?
Page: 2N® Helios IP Indoor Touch (before 2014) - How to configure it with 2N Helios IP?
Page: Synology - How to connect it with 2N® Helios IP?
Page: Aastra 5000 - How to configure it with 2N® Helios IP
Page: Automation, Multicast paging - How to configure paging from 2N IP Intercoms
Page: Automation, 2FA - How to configure 2FA on 2N IP Intercoms
Page: Automation, Silent Alarm - How to configure silent alarm on 2N IP Intercoms
Page: Automation, Multicast - How to configure Lock/Unlock all feature on 2N IP Intercoms
Page: Wildix VoIP PBX - How to configure it with 2N® Helios IP?
Page: Milestone Enterprise - How to connect it with 2N® Helios IP? How to control outputs and enable double way audio via ONVIF?
Page: HSYCO - How to configure it with 2N® Helios IP?
Page: Automation, security - Securing the door against unauthorized access in 2N® IP Intercom
Page: Hikvision - How to configure it with 2N®Helios IP?
Page: External IP camera - How to set it in 2N IP Intercom (Axis IP cameras guide included)
Page: Keypad issue in 2N® IP Vario - some keys do not work
Page: 2N IP Family - The unit reboots when the lock is activated
Page: Security, 2N Security Relay - what it is and how to use it with 2N IP Intercom?
Page: Automation, Time profiles - How to control the lock via time profile in 2N IP Intercoms
Page: Grandstream GXV3672 - How to set it as an external IP camera for 2N® Helios IP?
Page: Digifort - How to configure Digifort with 2N® Helios IP?
Page: Bosch VMS - How to configure it with 2N® Helios IP?
Page: 2N® IP Audio Kit Lite - Button does not work
Page: 2N® Helios IP Attendance System - Windows 8-installation troubleshooting
Page: Language mutation - How to create own language mutation for 2N IP Intercoms
Page: Grandstream GXV3240 - How to configure it with 2N® Helios IP?
Page: 2N® VoiceBlue Next GSM gateway - How to configure it with 2N IP intercoms?
Page: Attendance - How to export data from 2N® Helios IP Manager to 2N® Attendance System?
Page: IP Manager - Jak exportovat data z 2N® IP Manager do 2N® Attendance System?
Page: Automation, Multicast - How to send/receive separate multicast streams on 2N IP Intercoms
Page: Application, 2N® Helios IP Mobile v.3 - How to setup call from/to 2N Helios IP?
Page: Grandstream GXV3275 - How to configure it with 2N® Helios IP?
Page: Induction loop - How to connect it with 2N IP Intercom
Page: Cisco Jabber - How to configure it with 2N® Helios IP
Page: WaveStore VMS - How to connect it with 2N® Helios IP?
Page: 2N® Mobile Key, NFC - Opening door using NFC
Page: KNX - Connection of 2N IP Intercoms and KNX system
Page: 2N IP Intercoms - How to upload a configuration with HTTP API
Page: Savant SIS-5000 - How to configure it with 2N® Helios IP
Page: Fibaro - How to connect it with 2N® Helios IP?
Page: Control 4 - How to configure it with 2N® Helios IP?
Page: Electric output - How to set electrical outputs on 2N IP Intercoms
Page: Čtečka karet se zasekává
Page: 2N® IP Eye - How to set it up
Page: 2N Helios IP and AVM FRITZ!Box
Page: Display, 2N IP Intercom - Display configuration
Page: Gigaset Maxwell 10 - How to configure it with 2N® Helios IP? (Without SIP proxy)
Page: Gigaset Maxwell 10 - How to configure it with 2N® Helios IP? (with SIP proxy registration)
Page: Wiegand - External RFID card reader 125kHz/13.56MHz - How to connect it to 2N IP Intercom?
Page: Certification - How to insert certificate into 2N IP Intercom for web authentication
Page: AXIS Q6044-E PTZ Dome Network Camera - How to connect external AXIS Q6044-E IP camera to 2N IP intercoms
Page: AXIS Q6044-E PTZ Dome Network Camera - Jak připojit externí kameru AXIS Q6044-E IP k 2N IP Interkomu
Page: Static IP address - How to set up static IP address on 2N IP Intercom
Page: Factory reset - How to do factory reset on 2N IP Intercoms
Page: Bluetooth, Administration - How to configure Bluetooth settings directly in the device and how to distribute configuration (export/import) between devices
Page: Bluetooth, Administration, Security - How to change Bluetooth location authentication settings?
Page: *Video - Bluetooth - Configuring 2N® Mobile Key app with 2N IP intercoms and Access Units
Page: Loxone integration with 2N intercoms
Page: *Video - IP address - How to find out an IP address of 2N IP Intercoms and switch between DHCP and static IP address modes
Page: *Video - Display - Touch display options of 2N® IP Verso
Page: SIP Proxy - How to register 2N IP Intercom to SIP Proxy server
Page: Automation, Black/whitelist - How to block or allow specific numbers to call an intercom
Page: *Video - Fingerprint - Module installation and configuration
Page: *Video - Modules, Part 1 - How to install a 3-module frame
Page: *Video - Modules, Part 2 - How to install 2x2-module frames
Page: *Video - 2N IP Intercom - How to set up with 2N® IP Eye
Page: *Video - 2N IP Intercom - How to register to SIP Proxy
Page: *Video - HIP Solo - Installation Guide
Page: *Video - 2N® Helios IP Solo - Surface installation + backplate
Page: 2N® Network Scanner - How to locate 2N IP device and set its IP configuration?
Page: Driver for External USB Readers - How to use it?
Page: *Video - 2N IP Intercom - How to switch between internal and external cameras using DTMF
Page: *Video - 2N® Indoor Touch - Setting up calls between 2N® Indoor Touch 2.0 and 2N IP intercoms
Page: *Video - 2N IP intercoms - Calling multiple destinations in sequence and in parallel by pressing one button
Page: Door section - How to configure it on the 2N IP intercoms
Page: REX button - How to connect it to 2N IP Intercom
Page: 2N IP Intercoms – How to integrate with 3rd party NVR/VMS systems without ONVIF and RTSP
Page: 2N IP Interkom – Jak integrovat do NVR nebo VMS systémů třetích stran bez ONVIFu a RTSP
Page: How to use an external RFID reader 125kHz EMarine (USB interface)
Page: Automation, Disable outgoing calls from 2N IP Intercom over DTMF
Page: LTE Verso - How to calculate data consumption
Page: Automation, UnauthorisedDoorOpen - Securing doors against unauthorised door opening in 2N IP Intercoms
Page: Automation, DoorOpenTooLong - Securing door against excessively long opening on 2N IP Intercoms
Page: Connectors and LED on LTE Verso
Page: 2N® LTE Verso - How to perform factory reset
Page: Virtual Card ID – What is it for and how to set it up
Page: RMA - What to check before the RMA process for 2N IP Intercoms
Page: User Sounds - how to upload a sound file
Page: External USB RFID reader not working? Try this!
Page: Bluetooth, 2N® Mobile Key - Otevírání dvěří pomocí Bluetooth
Page: Bluetooth, Administrace - Jak nastavit Bluetooth v zařízení a jak nastavení distribuovat (export/import) mezi zařízeními
Page: Bluetooth, Administrace, Bezpečnost - Jak změnit klíč pro Bluetooth autentizaci
Page: Slideshow - how to configure the Slideshow on 2N IP intercom
Page: Automation, OpenDoor - How to control the card reader signalization
Page: *Video - 2N IP intercom platform - Factory Reset procedure
Page: *Video - 2N® IP Verso - Flush frame installation - plasterboard
Page: Automation, on demand lock activation / deactivation code in combination with time profiles and other access methods
Page: OpenVPN - OpenVPN server & client
Page: Automation, Callback - How to configure callback with 2N IP Intercom to Mobile Video
Page: Loxone Miniserver - Integration with 2N IP Intercoms
Page: 2N IP Intercoms – How to configure Gmail SMTP service
Page: Thermal camera integration with 2N IP Intercom / 2N Access Unit
Page: External Quick Dial Button for 2N® IP Intercom
Page: Firmware upgrade - How to do firmware update on 2N IP intercoms
Page: How to enhance your legacy access control by lockdown with 2N access control
Page: Jak rozšířit starší přístupový systém o funkci nouzového uzamknutí s pomocí 2N zařízení
Page: How to connect and configure a door contact to 2N IP Intercom
Page: *Video - 2N® IP Base - installation guide
Page: Contact-less calling
Page: Wiegand module - Function Overview (2N® IP Verso or 2N® Access Unit 2.0)
Page: 2N IP Intercoms – How to configure Seznam SMTP service
Page: 2N® Mobile Key, Bluetooth - Guest access PIN
Page: Automation, Multicast - How to receive multicast paging from up to 5 sources
Page: SSL certification error
Page: Auto Provisioning via TFTP
Page: Grandstream HT801 - Analog adapter + 2N IP Intercom
Page: Connect a 2N® IP Verso Intercom to the AXIS A1001 Network Door Controller
Page: Lift control - configure 2N devices to control lift access to floors
Page: License Plate Recognition (LPR) – how to configure it?
Page: Connection of 2 devices to one lock
Page: LTE Debug Module – how to use it?
Page: 2N® IP Style – display customization
Page: Filezilla FTP Server Integration with 2N Intercoms
Page: Vega LPR integration with 2N IP Intercoms / Access units
Page: 2N® IP Style - custom scene crop option
Page: Genetec Omnicast – low-quality video stream of 2N® IP Style?
Page: Time Profiles - What are they for and where to find them?
Page: Automation, Card Call - How to initiate a call after card verification
Page: Automation, Call Delay - how to set a different ring time for diferrent call destinations
Page: Automatizace, volání na dvě čísla z 2N interkomu přes GSM bránu s jednou SIM kartou
Page: How to connect Automatic Door Opener ED100
Page: 2N IP Intercoms - How to add user access credentials
Page: Jak přidat přístupové údaje do jednotky 2N?
Page: Gmail: Unable to send emails or log in after 2022-05-30?
Page: OSDP module - How to connect and use example
Page: MicroSIP - How to make calls with 2N IP intercom and My2N
Page: 2N® IP Style - bi-directional video setup
Page: Calling Virtual Numbers and Telephone Mode functions - How to enable those functions and how to use them
Page: Unable to access web interface of 2N OS devices running FW older than 2.37?
Page: 2N® IP Style – Camera settings guide
Page: Trace, syslog, and Mobile Video logs – various scenarios of use
Page: Interoperability Partizan STD-2MP with 2N IP Intercom
Page: 2N® 2Wire - How to use it?
Page: HTTP API - how to insert configuration file via http command?
Page: Wiegand - External RFID - How to connect external RFID old version reader to 2N IP Intercom
Page: iOS 14 & macOS Big Sur - Issues with accessing website
Page: 2N® IP Verso vs LTE Verso
Page: Factory reset - How to make HW factory reset of 2N Helios IP intercoms
Page: Automation, One-time access - How to set up one-time codes via automation
Page: How to upload a video to display on 2N® IP Verso
Page: Bulk management
Page: 2N® PICard Commander – MIFARE DESFire EV2/EV3 - How to install and program cards