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This section is focused on Frequently Asked Questions for 2N® IP Intercom. The FAQ is divided into three separate groups to help you find the right information quickly. Configuration tips & tricks contains the standard settings guides and configuration hints for quick setup. How to connect section answers the basic settings questions for 2N® IP Intercom and third party devices. Troubleshooting section is focused mainly on 2n product troubleshooting and issue report.

Configuration tips & tricks

How to connect with third party device

Troubleshooting

Technical training

Page: 3M Cogent MiY biometric reader - How to configure it with 2N® Helios IP? Page: Alcatel OmniPCX Enterprise Communication Server(OXE) - How set it up with 2N® Helios IP? Page: Alcatel OmniPCX Office (OXO) - How to configure it with 2N® Helios IP? Page: Cisco Video Surveillance Operations Manager (VSOM) - How to configure it with 2N® Helios IP? Page: CCM (6 and 7) - How to connect 2N® Helios IP as an extension? Page: CCME 4.1 - How to configure it with 2N® Helios IP? Page: CCM (6 and 7) - How to connect 2N® Helios IP via SIP trunk? Page: Video issue - 2N® IP Intercom does not send video during a call Page: Reseting issue - 2N® IP Intercom resets to default values after the power supply reset Page: The call to 2N® Helios IP was established but without a video or audio Page: Avaya Aura Session Manager R6.2 and Avaya Aura Communication Manager R6.2 - How to configure it with 2N® Helios IP? Page: Linksys SPA3102 ATA - How to use it when connecting 2N® Helios IP to analogue PBX Page: APS reader,2N® IP Vario - Connection of lock and card reader (APS) including jumper configuration Page: 2N® HIPhone - How to configure it with 2N® IP Intercom and SIP Proxy Page: IP address - How to get IP address of 2N® IP Intercom Page: Avaya IP office R8.0 - How to configure it with 2N® Helios IP Page: Grandstream GXV3140 - How to configure it with 2N® Helios IP? Page: Avaya IP Office 7.0 - How to configure it with 2N® Helios IP? Page: Tadiran Coral IPX UCX - How to configure it with 2N® Helios IP? Page: License - How to get a license for 2N® IP Intercom Page: License - How to get a license for 2N® Helios IP Manager Page: Aastra 400 - How to configure it with 2N® Helios IP? Page: Asterisk Trixbox - How to configure it with 2N® Helios IP? Page: Tamper switch - How to install it into the 2N® IP Force Page: VLC Player - How to record video from 2N® IP Intercom Page: How to provide all information to effectively resolve a technical issue on 2N® IP Intercom? Page: !LOOKING FOR MORE GUIDES? Page: 2N® Helios IP Eye - How to set_old Page: X-Lite - How to configure it with 2N® Helios IP? Page: 2N® HIPhone - How to configure it with 2N® IP Intercom without SIP proxy Page: Direct call - How to set up 2N® IP Intercom without IP PBX? Page: VLC Player - How to watch a video from 2N® IP Intercom RTSP server Page: Door lock issue in 2N® IP Intercom - Door lock does not open after dialling 00 Page: Time profiles - Is it possible to use time profile for lock codes? Page: Password issue with 2N® IP Intercom - My old admin password does not work Page: VLC Media Player issue - Streaming from 2N® IP Intercom to VLC does not work after VLC upgrade Page: Electric locks - Difference between locks in 2N® IP Intercom accesories Page: 3CXPhone softphone - How to configure it with 2N® IP Intercom (without SIP proxy) Page: HID iClass R10 external RFID card reader - How to connect it to 2N® Helios IP? Page: Cisco VSM 7.0 - How to configure it with 2N® Helios IP? Page: Bria softphone - How to configure it with 2N® Helios IP (using SIP Proxy) Page: Mobile applications - Applications which are compatible with 2N® IP Intercom Page: 3CX VoIP server version 11 - How to configure it with 2N® Helios IP? Page: 3CX VoIP server version 9 - How to configure it with 2N® Helios IP? Page: 2N® IP Eye issue - How to enable 2N® IP Eye in Windows firewall? Page: Microsoft Lync Server 2013 - How to configure it with 2N® Helios IP Page: CCM 9 - How to differentiate User ID and Auth ID in case of registering 2N® Helios IP? Page: 2N® Helios IP Indoor Touch (before 2014) - How to configure it with 2N Helios IP? Page: Synology - How to connect it with 2N® Helios IP? Page: Aastra 5000 - How to configure it with 2N® Helios IP Page: Genetec Omnicast Generic Extension - How to integrate 2N® IP Intercom as a IP camera. Page: Automation, paging - How to configure paging from 2N® IP Intercom Page: Automation, double identification - How to configure double way identification with 2N® IP Intercom Page: Automation, silent alarm - How to configure silent alarm with 2N® IP Intercom Page: Automation, multicast - How to configure Lock all / Unlock all feature with 2N® IP Intercom Page: Wildix VoIP PBX - How to configure it with 2N® Helios IP? Page: Milestone Enterprise - How to connect it with 2N® Helios IP? How to control outputs and enable double way audio via ONVIF? Page: HSYCO - How to configure it with 2N® Helios IP? Page: Automation, security - Securing the door against unauthorized access in 2N® IP Intercom Page: Hikvision - How to configure it with 2N®Helios IP? Page: External IP camera - How to set it in 2N® IP Intercom Page: Keypad issue in 2N® IP Vario - some keys do not work Page: 2N® IP Family - The unit reboots when the lock is activated Page: Security, 2N® IP Security Relay - what it is and how to use it with 2N® IP Intercom? Page: Automation, time profile - How to control the lock by time profile in 2N® IP Intercom Page: Grandstream GXV3672 - How to set it as an external IP camera for 2N® Helios IP? Page: Digifort - How to configure Digifort with 2N® Helios IP? Page: Bosch VMS - How to configure it with 2N® Helios IP? Page: 2N® IP Audio Kit Lite - Button does not work Page: 2N® Helios IP Attendance System - Windows 8-installation troubleshooting Page: CSV and TXT files - How to import users from these files into the 2N Helios IP intercom? Page: Language mutation - How to create own language mutation for 2N® IP Intercom Page: Grandstream GXV3240 - How to configure it with 2N® Helios IP? Page: 2N® VoiceBlue Next GSM gateway - How to configure it with 2N® Helios IP? Page: Attendance - How to export data from 2N® Helios IP Manager to 2N® Attendance System? Page: IP Manager - Jak exportovat data z 2N® IP Manager do 2N® Attendance System? Page: Automation, multicast - How to send/receive separated multicast streams on 2N® IP Intercom Page: Application, 2N® Helios IP Mobile v.3 - How to setup call from/to 2N Helios IP? Page: Grandstream GXV3275 - How to configure it with 2N® Helios IP? Page: Induction loop - How to connect it with 2N® IP Intercom Page: Cisco Jabber - How to configure it with 2N® Helios IP Page: WaveStore VMS - How to connect it with 2N® Helios IP? Page: NFC, 2N® Mobile Key - Opening door with NFC Page: KNX - Connection of the 2N® IP Intercom and KNX system Page: HTTP API - How to work with HTTP API, configuration upload Page: How to end a call from 2N® Helios IP to 2N® Helios IP Mobile automatically after the door is open Page: Savant SIS-5000 - How to configure it with 2N® Helios IP Page: Fibaro - How to connect it with 2N® Helios IP? Page: Control 4 - How to configure it with 2N® Helios IP? Page: Electric output - How to set electrical outputs on 2N® IP Intercoms Page: Čtečka karet se zasekává Page: 2N® IP Eye - How to set Page: 2N Helios IP and AVM FRITZ!Box Page: Display, 2N® IP Vario - Display configuration Page: Gigaset Maxwell 10 - How to configure it with 2N® Helios IP? (Without SIP proxy) Page: Gigaset Maxwell 10 - How to configure it with 2N® Helios IP? (with SIP proxy registration) Page: External RFID card reader 125kHz/13.56MHz - How to connect it to 2N® IP Intercom? Page: Certification - How to insert certificate into 2N® IP Intercom for web authetication Page: AXIS Q6044-E PTZ Dome Network Camera - How to connect external AXIS Q6044-E IP camera to 2N® Helios IP Page: AXIS Q6044-E PTZ Dome Network Camera - Jak připojit externí kameru AXIS Q6044-E IP k 2N® IP Interkomu Page: Static IP address - How to set up static IP address on 2N® IP Intercom Page: Factory reset - How to do factory reset for 2N® IP Intercoms Page: Bluetooth, 2N® Mobile Key - Opening door with Bluetooth Page: Bluetooth, Administration - How to configure Bluetooth settings directly in device and how to distribute configuration ( export / import ) between devices Page: Bluetooth, Administration, Security - How to change Bluetooth location authentication settings? Page: *Video - Bluetooth - How to set up in tap in app mode Page: Loxone integration with 2N intercoms Page: *Video - IP address - How to find out an IP address of 2N IP Intercoms and switch between DHCP and static IP address modes Page: *Video - Display - Touch display options of 2N® IP Verso Page: SIP Proxy - How to register 2N® IP Intercom to SIP Proxy server Page: Automation, black/whitelist - How to block or allow specific numbers or IP addresses to call an intercom Page: *Video - Fingerprint - Module installation and configuration Page: *Video - Modules, Part 1 - How to install a 3-module frame Page: *Video - Modules, Part 2 - How to install 2x2-module frames Page: *Video - 2N® IP Intercom - How to set up with 2N® IP Eye Page: *Video - 2N® IP Intercom - How to register to SIP Proxy Page: *Video - HIP Solo - Installation Guide Page: *Video - 2N® Helios IP Solo - Surface installation + backplate Page: 2N® Network Scanner - How to locate 2N® IP device and set its IP configuration? Page: Driver for External USB Readers - how to use it? Page: *Video - 2N® IP Intercom - How to switch between internal and external cameras using DTMF Page: How to make a call without a SIP proxy + How to call multiple destinations by pressing one button Page: How to set up calls from 2N® IP intercoms to 2N® Indoor Touch Page: *Video - 2N® IP Intercom - Calling multiple destinations in sequence and in parallel by pressing one button