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This section is focused on Frequently Asked Questions for 2N IP intercoms and for 2N® LTE Verso. The FAQ is divided into three separate groups to help you find the right information quickly. Configuration tips & tricks contains the standard settings guides and configuration hints for quick setup. How to connect section answers the basic settings questions related to the interconnection between 2N intercoms and third party devices. Troubleshooting section is focused mainly on 2N product troubleshooting and issue reporting.

Configuration tips & tricks

How to connect with third party device

Troubleshooting

Technical training

Page: 3M Cogent MiY biometric reader - How to configure it with 2N® Helios IP? Page: Alcatel OmniPCX Enterprise Communication Server(OXE) - How set it up with 2N® Helios IP? Page: Alcatel OmniPCX Office (OXO) - How to configure it with 2N® Helios IP? Page: Cisco Video Surveillance Operations Manager (VSOM) - How to configure it with 2N® Helios IP? Page: CCM (6 and 7) - How to connect 2N® Helios IP as an extension? Page: CCME 4.1 - How to configure it with 2N® Helios IP? Page: CCM (6 and 7) - How to connect 2N® Helios IP via SIP trunk? Page: Video issue - 2N® IP Intercom does not send video during a call Page: Reseting issue - 2N® IP Intercom resets to default values after the power supply reset Page: The call to 2N® Helios IP was established but without a video or audio Page: Avaya Aura Session Manager R6.2 and Avaya Aura Communication Manager R6.2 - How to configure it with 2N® Helios IP? Page: Linksys SPA3102 ATA - How to use it when connecting 2N® Helios IP to analogue PBX Page: APS reader,2N® IP Vario - Connection of lock and card reader (APS) including jumper configuration Page: 2N® HIPhone - How to configure it with 2N® IP Intercom and SIP Proxy Page: IP address - How to get IP address of 2N® IP Intercom Page: Avaya IP office R8.0 - How to configure it with 2N® Helios IP Page: Grandstream GXV3140 - How to configure it with 2N® Helios IP? Page: Avaya IP Office 7.0 - How to configure it with 2N® Helios IP? Page: Tadiran Coral IPX UCX - How to configure it with 2N® Helios IP? Page: License - How to get a license for 2N® IP Intercom Page: License - How to get a license for 2N® Helios IP Manager Page: Aastra 400 - How to configure it with 2N® Helios IP? Page: Asterisk Trixbox - How to configure it with 2N® Helios IP? Page: Tamper switch - How to install it into the 2N® IP Force Page: VLC Player - How to record video from 2N® IP Intercom Page: How to provide all information to effectively resolve a technical issue on 2N® IP Intercom? Page: !LOOKING FOR MORE GUIDES? Page: 2N® Helios IP Eye - How to set_old Page: X-Lite - How to configure it with 2N® Helios IP? Page: 2N® HIPhone - How to configure it with 2N® IP Intercom without SIP proxy Page: Direct call - How to set up 2N® IP Intercom without IP PBX? Page: VLC Player - How to watch a video from 2N® IP Intercom RTSP server Page: Door lock issue in 2N® IP Intercom - Door lock does not open after dialling 00 Page: Time profiles - Is it possible to use time profile for lock codes? Page: Password issue with 2N® IP Intercom - My old admin password does not work Page: VLC Media Player issue - Streaming from 2N® IP Intercom to VLC does not work after VLC upgrade Page: Electric locks - Difference between locks in 2N® IP Intercom accesories Page: 3CXPhone softphone - How to configure it with 2N® IP Intercom (without SIP proxy) Page: HID iClass R10 external RFID card reader - How to connect it to 2N® Helios IP? Page: Cisco VSM 7.0 - How to configure it with 2N® Helios IP? Page: Bria softphone - How to configure it with 2N® Helios IP (using SIP Proxy) Page: Mobile applications - Applications which are compatible with 2N® IP Intercom Page: 3CX VoIP server version 11 - How to configure it with 2N® Helios IP? Page: 3CX VoIP server version 9 - How to configure it with 2N® Helios IP? Page: 2N® IP Eye issue - How to enable 2N® IP Eye in Windows firewall? Page: Microsoft Lync Server 2013 - How to configure it with 2N® Helios IP Page: CCM 9 - How to differentiate User ID and Auth ID in case of registering 2N® Helios IP? Page: 2N® Helios IP Indoor Touch (before 2014) - How to configure it with 2N Helios IP? Page: Synology - How to connect it with 2N® Helios IP? Page: Aastra 5000 - How to configure it with 2N® Helios IP Page: Genetec Omnicast Generic Extension - How to integrate 2N® IP Intercom as a IP camera. Page: Automation, paging - How to configure paging from 2N® IP Intercom Page: Automation, double identification - How to configure double way identification with 2N® IP Intercom Page: Automation, silent alarm - How to configure silent alarm with 2N® IP Intercom Page: Automation, multicast - How to configure Lock all / Unlock all feature with 2N® IP Intercom Page: Wildix VoIP PBX - How to configure it with 2N® Helios IP? Page: Milestone Enterprise - How to connect it with 2N® Helios IP? How to control outputs and enable double way audio via ONVIF? Page: HSYCO - How to configure it with 2N® Helios IP? Page: Automation, security - Securing the door against unauthorized access in 2N® IP Intercom Page: Hikvision - How to configure it with 2N®Helios IP? Page: External IP camera - How to set it in 2N® IP Intercom Page: Keypad issue in 2N® IP Vario - some keys do not work Page: 2N® IP Family - The unit reboots when the lock is activated Page: Security, 2N® IP Security Relay - what it is and how to use it with 2N® IP Intercom? Page: Automation, time profile - How to control the lock by time profile in 2N® IP Intercom Page: Grandstream GXV3672 - How to set it as an external IP camera for 2N® Helios IP? Page: Digifort - How to configure Digifort with 2N® Helios IP? Page: Bosch VMS - How to configure it with 2N® Helios IP? Page: 2N® IP Audio Kit Lite - Button does not work Page: 2N® Helios IP Attendance System - Windows 8-installation troubleshooting Page: CSV and TXT files - How to import users from these files into the 2N Helios IP intercom? Page: Language mutation - How to create own language mutation for 2N® IP Intercom Page: Grandstream GXV3240 - How to configure it with 2N® Helios IP? Page: 2N® VoiceBlue Next GSM gateway - How to configure it with 2N® Helios IP? Page: Attendance - How to export data from 2N® Helios IP Manager to 2N® Attendance System? Page: IP Manager - Jak exportovat data z 2N® IP Manager do 2N® Attendance System? Page: Automation, multicast - How to send/receive separated multicast streams on 2N® IP Intercom Page: Application, 2N® Helios IP Mobile v.3 - How to setup call from/to 2N Helios IP? Page: Grandstream GXV3275 - How to configure it with 2N® Helios IP? Page: Induction loop - How to connect it with 2N® IP Intercom Page: Cisco Jabber - How to configure it with 2N® Helios IP Page: WaveStore VMS - How to connect it with 2N® Helios IP? Page: NFC, 2N® Mobile Key - Opening door with NFC Page: KNX - Connection of the 2N® IP Intercom and KNX system Page: HTTP API - How to work with HTTP API, configuration upload Page: How to end a call from 2N® Helios IP to 2N® Helios IP Mobile automatically after the door is open Page: Savant SIS-5000 - How to configure it with 2N® Helios IP Page: Fibaro - How to connect it with 2N® Helios IP? Page: Control 4 - How to configure it with 2N® Helios IP? Page: Electric output - How to set electrical outputs on 2N® IP Intercoms Page: Čtečka karet se zasekává Page: 2N® IP Eye - How to set Page: 2N Helios IP and AVM FRITZ!Box Page: Display, 2N® IP Vario - Display configuration Page: Gigaset Maxwell 10 - How to configure it with 2N® Helios IP? (Without SIP proxy) Page: Gigaset Maxwell 10 - How to configure it with 2N® Helios IP? (with SIP proxy registration) Page: Wiegand - External RFID card reader 125kHz/13.56MHz - How to connect it to 2N® IP Intercom? Page: Certification - How to insert certificate into 2N® IP Intercom for web authetication Page: AXIS Q6044-E PTZ Dome Network Camera - How to connect external AXIS Q6044-E IP camera to 2N® Helios IP Page: AXIS Q6044-E PTZ Dome Network Camera - Jak připojit externí kameru AXIS Q6044-E IP k 2N® IP Interkomu Page: Static IP address - How to set up static IP address on 2N® IP Intercom Page: Factory reset - How to do factory reset for 2N® IP Intercoms Page: Bluetooth, 2N® Mobile Key - Opening door with Bluetooth Page: Bluetooth, Administration - How to configure Bluetooth settings directly in device and how to distribute configuration ( export / import ) between devices Page: Bluetooth, Administration, Security - How to change Bluetooth location authentication settings? Page: *Video - Bluetooth - How to set up in tap in app mode Page: Loxone integration with 2N intercoms Page: *Video - IP address - How to find out an IP address of 2N IP Intercoms and switch between DHCP and static IP address modes Page: *Video - Display - Touch display options of 2N® IP Verso Page: SIP Proxy - How to register 2N® IP Intercom to SIP Proxy server Page: Automation, black/whitelist - How to block or allow specific numbers to call an intercom Page: *Video - Fingerprint - Module installation and configuration Page: *Video - Modules, Part 1 - How to install a 3-module frame Page: *Video - Modules, Part 2 - How to install 2x2-module frames Page: *Video - 2N® IP Intercom - How to set up with 2N® IP Eye Page: *Video - 2N® IP Intercom - How to register to SIP Proxy Page: *Video - HIP Solo - Installation Guide Page: *Video - 2N® Helios IP Solo - Surface installation + backplate Page: 2N® Network Scanner - How to locate 2N® IP device and set its IP configuration? Page: Driver for External USB Readers - how to use it? Page: *Video - 2N® IP Intercom - How to switch between internal and external cameras using DTMF Page: *Video - How to set up calls from 2N® IP intercoms to 2N® Indoor Touch Page: *Video - 2N® IP Intercom - Calling multiple destinations in sequence and in parallel by pressing one button Page: Door section - How to configure it on the 2N® IP intercoms Page: How to connect REX button to 2N® IP Intercom Page: 2N® IP Intercom – How to integrate into 3rd party NVR or VMS systems without ONVIF and RTSP Page: 2N® IP Interkom – Jak integrovat do NVR nebo VMS systémů třetích stran bez ONVIFu a RTSP Page: How to use an external RFID reader 125kHz EMarine (USB interface) Page: Automation, Disable outgoing calls from 2N IP Intercom over DTMF Page: LTE Verso - How to calculate data consumption Page: Automation, security feature Unauthorised Door Open - Securing doors againts unauthorised door opening in 2N® IP Intercom Page: Automation, security feature Door Open Too Long - Securing doors againts too long door opening in 2N® IP Intercom Page: Connectors and LED on LTE Verso Page: Factory reset - How to do factory reset on 2N® LTE Verso Page: Virtual Card ID – What is it for and how to set it up