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This section is focused on Frequently Asked Questions for 2N® StarGate VoIP, 2N® BlueTower VoIP. The FAQ is divided into three separate groups to help you find the right information quickly. Configuration tips & tricks contains the standard settings guides and configuration hints for quick setup. How to connect section answers the basic settings questions for 2N® StarGate VoIP, 2N® BlueTower VoIP and third party devices. Troubleshooting section is focused mainly on 2n product troubleshooting and issue report.

Configuration tips & tricks

How to connect with third party device

Troubleshooting

Technical training

Page: SMS messages - How to send and receive messages? - SMS gateway integration Page: Free minutes - Why is SIM1 still connected to the network after all free minutes have been used? Page: INIT status - What to do if all cards are still in "INIT" status? Page: Free minutes - All free minutes are exceeded and I still want to be able to make calls GSM Page: Call routing - Call to GSM number goes over PRI2 interface Page: Tarrifs - Tariffs settings complete description Page: Hardware - Compatibility of hardware between the latest (M202) and old (M112) CPU Page: Call routing - How can I allow dynamic CLIP routing? Page: Connection via HyperTerminal - How can I connect using HyperTerminal? Page: Connection via Putty - How can I connect using Putty? Page: Trace - How to get internal trace from 2N® StarGate / 2N® BlueTower? Page: SMS messages - How does "messaging control" work (SMS queues)? Page: Free minutes - How does free minutes checking work? Page: Credit check - How to check credit of SIM card? Page: Test call - How to make test calls? Page: IP setting - How to register the gateway on domain name instead of IP address? Page: !How to provide all information to effectively resolve a technical issue on 2N® StarGate or 2N® BlueTower? Page: SMS messages - How to send an SMS message? Page: IP setting - How to set IP for CPU, eCPU? Page: SMS messages - How to set SMS2Email and Email2SMS on 2N®StarGate with CPU M202 version (2013+) with Microsoft Outlook? Page: IP setting - How to set the default GW/mask for the IP of VoIP card? Page: SMS messages - How to setup SMS2Email service on 2N® StarGate with CPU M112 version? Page: Voice recognition - How to set Voice recognition (number portability detection)? Page: Firmware - How to upgrade firmware for eCPU? Page: License - How to upload licenses? Page: AUX card - I'm connected via RS232 to COM2(AUX card) and I cannot upload new voice messages Page: VoIP card - I have a new VoIP card. What should I do to make it work? Page: IP setting - How to call through gateway on private network from public network? Page: LOG file - I see the message "HCX err" in the gateway log. What does it mean? Page: License - What information is needed for generating license? Page: SIM card usage - How to switch SIM card every 4 hours? Page: SIM card usage - How to switch SIM cards at the specific time of day? Page: Free minutes - I want to use only free minutes on my SIM cards. What should I set it? Page: PRI card - What to check if LED Lay 1 and/or 2 on PRI card do not light up/blink Page: SIM card - What to check if SIM card does not log to GSM network? Page: Common IP PBX - How to interconnect 2N gateway with a common IP PBX? Page: Siemens HiPath - PRI trunk with Siemens HiPath Page: CUCM - SIP and PRI Trunk with Cisco Call Manager Page: Alcatel OXO - SIP Trunk with Alcatel OXO Page: Asterisk - SIP Trunk with Asterisk Page: SMPP connection - Example of settings with Logica SMPP client old Page: SMS at no answer - SMS at no aswer does not contain the called party number Page: INIT status - What to do if VoIP card is still in INIT status? Page: INIT status - What is necessary to check, if INIT led light on VoIP card shines red? Page: Trace - When I try to start trace with command AT!R2 the gateway respondes with BUSY message. Page: INIT status - Why is Init LED blinking on GSM or UMTS card on 2N® StarGate or 2N® BlueTower? Page: Hardware - How to upgrade older 2N® StarGate to the latest HW version Page: How to interconnect with Avaya Aura Communication Manager using ISDN Page: Avaya - How to interconnect with Avaya Aura Communication Manager using ISDN Page: SMPP connection - How to connect ActiveXperts SMPP server Page: SMPP connection - How to connect Logica SMPP server Page: Installation - How to install a new gateway? - Step-by-step guide Page: 2N® StarGate - Multiple outbound SMS web users Page: Network Trace - How to get Wireshark network trace and network trace from 2N® StarGate / 2N® BlueTower? Page: Static IP address - How to set up static IP address SG EN Page: Statická IP adresa - Jak nastavit statickou IP adresu? SG CZ Page: Factory reset - How to make a factory reset SG EN Page: Tovární nastavení - Jak uvést zařízení do továrního nastavení SG CZ Page: !Firmware Upgrade - How to make a firmware upgrade on 2N® StarGate or 2N® BlueTower?