In case you have found some problems with the device, please report it to https://support.2n.cz/. If you do not have access informations, contact your account manager. Reported issue should contain following information:
- Please describe us your problem in detail, so that we will be able to replicate the behaviour based on that description.
- Send us the current configuration of the device – in the pictures below there is shown how to do that.
Database backup - How to backup the database and how to capture a trace 2N® NetStar SW
Note: It is highly recommended to use always the newest FW version available on 2N web page (http://www.2n.cz/en/) before you report us a technical issue!
- Send us the information about FW version and the serial number.
Send us the description of the LAN topology, NATs, IP addresses, etc.
ethereal trace in case of a VoIP (RTP) problem
called party and calling party numbers (if relevant)
any information which you think might help us to solve the issue