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How to get the database

  1. Go to Netstar Administrator and connect to Netstar in Off-line mode.
  2. Click “Connect” icon.
  3. Load the database from Netstar by clicking “Load from PBX”.
  4. After the database is loaded, disconnect from the NS.
  5. Go to Wizards -> Database export.
  6. When the below window pops up, click “Yes” and choose a folder to which you want to save your database.

How to get a trace

  1. Connect to the Netstar in On-line mode and move to “Trace” tab.
  2. Click the right mouse button to desktop and from the shown menu choose “Clear log”.
  3. Now make a call and catch the problematic situation to the trace.
  4. If all necessary information is recorded, move to Trace -> Save trace to file and choose destination to which you want to save the file.

More product information:

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