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The current configuration of the device – in the pictures below there is shown how to do that. 

Note: It is highly recommended to use always the newest FW version available on 2N web page ( before you report us a technical issue!

 Send us also the information about FW version and the serial number.

Catch the Wireshark trace on 2N® IP Intercom. Here first of all activate the capturing by "Start" button, make a call and deactivate the capturing by "Stop" button. Then download hiptrace.pcap file and send it to the support. Because the buffer for trace is limited, it is really necessary to start the trace right before you will make a test call!

Send us also the description of the LAN topology, NATs, IP addresses, etc. that might help to solve the issue