How to back up current device configuration can be seen in the picture below.
Notice: It's highly recommended to always use the latest FW version available on 2N webpage before you report a technical issue! The issue you might be facing may already be fixed.
Please always send us information about your intercom's FW version and its serial number.
How to capture network traces on 2N IP intercoms?
First of all, start the capture by clicking the "Start" button, make a call and stop the capture by clicking the "Stop" button, then click the "Download" button to download the trace file (hiptrace.pcap) and send it to us.
Send us description of used LAN topology, NATs, IP addresses, devices you're trying to integrate with, etc. that might help in solving the issue.