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This FAQ describes how to configure 2N® IP Mobile application with 2N® IP Intercoms. Application allows to see all intercoms connected to your LAN network as well as you can register it with SIP Proxy and use for communication with the intercoms even when you are not connected to your LAN network. Thanks to the application you can see all intercoms connected to the LAN, you are able to accept incoming audio/video calls, make outgoing calls to 2N® IP Intercom and also control locks connected to the intercom.

2N® IP intercom FW & license


It is strong recommended to use the latest FW version for 2N® IP Intercom as available here.

The 2N® IP Mobile application ver.4 does not need Enhanced integration or Gold license for the 2N® IP intercom for door opening anymore. 


2N® Helios IP Mobile app is supported no more. We suggest to use our 2N® Mobile Video app.

*Video - My2N Cloud - 2N® Mobile Video - registration and setup

How to configure 2N® IP intercom?

As a very first step go to the section  "Directory – Phone Book", enable the desired position in the Phonebook and set the "Phone Number" to be dialled once you press an appropriate button of the intercom. If you want to call to the 2N® IP Mobile application, the number has to be filled in a format: "device:name". In our example the device name “ipad” is being used, please see the picture below.

In the next step you can set the intercom to automatically pick up the incoming calls in order to easily reach it at any time. Go to the section  "Services – Phone – Calls" and enable Automatic Pickup for incoming calls for both SIP1 and SIP2, see the picture below.

As a next step go to the section  "Services - Phone - SIP 1" and fill in the "Domain" field. For direct calls from the 2N® IP Intercom to 2N® IP Mobile application it is recommended to fill in the IP address of intercom as shown in the picture below (IP address of the intercom in this example is

How to set 2N® IP Mobile?

To be able to receive calls on the 2N® IP Mobile you need to set the device name first. The device name is used by the intercom for the call routing instead of the IP address. Please go to Section "Settings - Settings" and edit field "Device name"We choosed name "ipad".



List of connected devices on 2N® Helios IP


A list of registered Device names can be easily viewed on the 2N® IP Intercom in the menu Services - 2N® Indoor Touch, see the example below.

The application automatically scans your LAN network and looks for all connected 2N® IP Intercoms. You can easily add them in the "Devices" section by opening "List of devices".


In the LAN devices list you can see all 2N® IP Intercoms available. By clicking on the specific row you can add selected intercoms only, or by clicking on "Select all devices" in upper corner you can add all of them at once.


Display name change


By tap and hold on the row of particular intercom, page for editing its name will appear. Here you can optionally change the display name for each 2N® IP Intercom.

Once you will get back to "List of devices" you will see there devices, you picked in previous step.

By selecting the desired 2N® IP Intercom in the list of Devices you can watch the video stream, place a call, open the door lock and also make an instant screenshot.

Door Lock details


The door lock can be triggered by the lock button at any time - during the preview or during an active call as well. If you would like to trigger some other lock than the default Lock 1, simply hold your finger on the lock icon for a while and all 4 locks will appear.

There is also no need to set any lock code, the communication with the 2N® IP Intercom works on a proprietary HTTP command basis.

Network requirements


In order to perform correctly, all components are required to be interconnected over appropriate Ethernet/Wi-Fi network parts as described in this FAQ: What LAN/Wi-Fi infrastructure do I need?

Read it please very carefully to avoid any video blackout or audio/video delay issues. Thank you.

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