This section is focused on Frequently Asked Questions for 2N® Indoor Touch. The FAQ is divided into three separate groups to help you find the right information quickly.
Configuration tips & tricks contains the standard settings guides and configuration hints for quick setup.
How to connect section answers the basic settings questions for 2N® Indoor Touch and third party devices.
Troubleshooting section is focused mainly on 2n product troubleshooting and issue report.
Configuration tips & tricks
How to connect with third party device
Troubleshooting
Recently Updated
Page: *Video - 2N® Indoor Touch & My2N.com - how to configure local or cloud calling
Page: *Video - 2N® Indoor Touch - doorbell button installation and configuration
Page: 2N® Helios IP Mobile v.3 - How to call over a SIP proxy?
Page: 2N® Helios IP Mobile v.4 - How to call over a SIP proxy? OLD
Page: 2N® Helios IP Mobile v.4 - How to use the DnD (Do not Disturb) mode? OLD
Page: 2N® Helios IP Mobile v.4 - How to use the Video voice mail? OLD
Page: 2N® Indoor Touch 2.0 - differences between the old model and new one
Page: 2N® Indoor Touch 2.0 - List of 3rd party tested apps
Page: 2N® Indoor Touch 2.0 - list of tested app
Page: 2N® Indoor Touch 2.0 - Seznam testovaných aplikací
Page: 2N® Indoor Touch - How to deal with the Unicast x Multicast settings? OLD
Page: 2N® Indoor Touch - How to setup call from/to 2N® IP Intercom? OLD
Page: 2N® Indoor Touch - How to use 2N® IP Group Authentication/Access key? OLD
Page: 2N® IP Mobile (Intercoms) - How to call over a SIP proxy?
Page: 2N® IP Mobile (Intercoms) - How to use the DnD (Do not Disturb) mode?
Page: 2N® IP Mobile (Intercoms) - How to use the Video voice mail?
Page: 3rd party app - How to install a 3rd party Android application?
Page: 3rd party app - List of tested applications
Page: 3rd party app - What to do if a 3rd party app is displayed in portrait mode?
Page: Application, 2N® Helios IP Mobile v.2 - How to configure it with 2N Helios IP?
Page: Axis camera - How to add Axis external camera
Page: Axis – How to set peer-to-peer call with Axis Door Station
Page: Custom language localization of the 2N® IP Mobile Application
Page: Doorbell button - How to connect a bell button to the 2N® Indoor Touch?
Page: Email - How to get email notification OLD
Page: Firmware update – How to do FW update or factory reset of 2N® Indoor Touch? OLD
Page: Firmware - Update is failing -> FW versions to go through
Page: How to disable the video preview with the 2N IP intercom outside the call? OLD
Page: How to get network trace and logs from the 2N® Indoor Touch 2.0
Page: How to provide all information to effectively resolve a technical issue with 2N® Indoor Touch?
Page: HTTP API - 2N® Indoor Touch relay control using 2N® IP Verso automation
Page: HTTP API - How to work with HTTP API on 2N® Indoor Touch
Page: Kopie von Bell button - How to connect bell button to the 2N® Indoor Touch
Page: MicroSD card - List of tested 3rd party MicroSD cards
Page: Multicast Discovery - What is it good for OLD
Page: Network requirements - What LAN/Wi-Fi infrastructure do I need?
Page: One click unlocking and hanging up mode
Page: Ports randomisation in the 2N® Helios IP Mobile Application OLD
Page: Relay - How to use external notifications and connect with relay on the 2N® Indoor Touch 2.0?
Page: Static IP address - How to set a static IP address?
Page: What to do before reporting the issue or requesting RMA
Page: Copy of Email - How to get email notification - CURRENTLY NOT AVAILABLE
Page: HTTP API - 2N® Indoor Touch 2.0 output control by 2N® IP Verso automation
Page: HTTP API - How to work with HTTP API on 2N® Indoor Touch 2.0
Page: AXIS A8105-E – Peer-to-peer call to 2N® Indoor Touch
Page: AXIS A8004-VE – Peer-to-peer call to 2N® Indoor Touch
Page: AXIS A8207-VE – Peer-to-peer call to 2N® Indoor Touch
Page: 2N® Indoor Touch - How to setup calls from/to 2N IP Intercom?
Page: Ports randomisation in the 2N® Helios IP Mobile Application
Page: One click unlocking and hanging up mode UPDATE
Page: 2N® Indoor Touch - How to switch between the internal and external camera
Page: Firmware update – How to do FW update or factory reset of 2N® Indoor Touch?
Page: How to get network trace and logs from the 2N® Indoor Touch
Page: How to control 2N® Indoor Touch via Automation of 2N IP intercom OLD
Page: 2N® Indoor Touch - How to use Group Authentication / Access key?
Page: How to control 2N® Indoor Touch via Automation of 2N IP intercom
Page: 2N® Indoor Touch - How to deal with the Unicast x Multicast settings?