Configure Avaya IP Office
The configuration changes in this section for IP Office are performed through the IP Office Manager. Except where it is stated, the parameters in all steps are the default settings and are supplied for reference.
The procedures fall into the following areas:
- Setting LAN Parameters
- Administer SIP registrar
- Add SIP extensions
- Add users
- Configure sequential hunt group
- Save configuration
Setting LAN Parameters
From the configuration tree in the left pane select System. Click tab LAN1 / LAN Settings to display the LAN Settings screen in the right pane.
- Set the IP Address which will be the address of the IP Office.
- Set the IP Mask based on the network setup.
- Set the DHCP Mode based on the network requirement. In this case the Disabled option is chosen since DHCP has not been used.
- Other fields can be left blank or in the default settings.
Administer SIP Registrar
Select SIP Registrar sub-tab in the right pane and enter the following values:
- Domain Name: Enter a valid Domain Name. In this case, it was left blank as registration is done using the IP address of the LAN1 interface.
- Layer 4 Protocol: Select Both TCP & UDP.
- TCP Port: Set to 5060 (default).
- UDP Port: Set to 5060 (default).
Add users
Add a User by right-clicking User from the left pane and select New (not shown). For the Name field, enter a descriptive name, for example, Extn316. For the Full Name field, enter a descriptive name for the user. For the Extension enter a valid extension Number.
Select the Voicemail tab and uncheck the Voicemail On field.
Select the Telephony / Supervisor Settings tab. Enter a Login Code. The Login Code is used to configure Helios IP in Section 6.2 to log the user into the IP Office. Click OK (not shown) when it is done.
A prompt will appear asking if a new VoIP extension should be created. Click the SIP Extension radio button and click OK. Repeat as necessary.
Configure Sequential Hunt Group
- In the left panel right-click HuntGroup and select New (not shown). For the Name field enter a descriptive name for the hunt group. Set the Extension field to an unused extension, in this case, 402 and set Ring Mode to Sequential. For the No Answer Time (secs) field, set the number of seconds an extension rings before the call is passed to the next extension in the list, in this case 10. Click Edit to configure the list of extensions.
- The screen below will appear, select the newly created SIP User and any other users required in the hunt group and click Append. Click OK to return to the previous window and click OK when done.
Save Configuration
- Send the configuration to the IP Office in the customary fashion when all configuration is complete.
Configure 2N® Helios IP
- The following steps show in the detail the configuration for 2N® Helios IP using the Web Interface. The steps include the following areas:
- Launch Web Interface
- Administer SIP Settings
- Administer Codecs
- Configure Quick Dialing Buttons
- Configure Miscellaneous Settings
The factory default setting for DHCP is on.
Launch Web Interface
Access the 2N® Helios IP web interface, enter http://<ipaddress> in an Internet browser window, where <ipaddress> is the IP address of 2N® Helios IP. Log in with the appropriate credentials. The Helios IP Information screen is shown.
Administer SIP Settings
Select Advanced Settings / SIP Settings from the left menu. In the User settings section, configure the following:
- Display name: Enter the desired name.
- User ID: Enter the user extension from Section Add users
- Domain: Enter the IP address of Avaya IP Office from Section Setting LAN parameters.
- Use auth ID: Select No.
- Password: Enter the Login Code from Section Add users.
In the SIP proxy settings section configure the following:
- Proxy address: Enter the IP address of Avaya IP Office from Section Administer SIP registrar.
- Proxy port: Enter 5060 (default).
In the SIP registration section configure the following:
- Register Helios IP: Select Yes.
- Registration expires: Enter the number of seconds for Helios IP to re-register.
- Registrar address: Enter the IP address of Avaya IP Office from Section Add users.
- Registrar port: Enter 5060 (default).
Retain the default values for the remaining fields. Click the disk icon (not shown) to save when done.
How to configure 2N® Helios IP intercom – FW version 2.6 and higher
Administer codecs
- Click Advanced Settings / Audio Codecs from the left menu to configure the audio codecs. In the Preferred audio codecs section enable and prioritize the codecs as per requirement. To enable DTMF using RFC2833, set Receive via RTP and Send via RTP to Yes. Click the save icon (not shown) when it is done.
How to configure 2N® Helios IP intercom – FW version 2.6 and higher
- Select Advanced Settings / Video Codecs from the left menu to configure the video codecs. In the Preferred video codecs section enable and prioritize the codecs as per requirement. The default values were used for the remaining fields.
How to configure 2N® Helios IP intercom – FW version 2.6 and higher
Configure Quick Dialing Buttons
- Select Basic Settings / Phone book from the left menu and select one of the positions (e.g. 1 to 10 as shown below) to configure it. The position number corresponds to the Quick Dialing Button on the Helios IP. For example the following shows the configuration for Position 1.
- Position enabled: Select Yes.
- Position name: Enter a descriptive name.
Number 1: Enter the number to call when the button is pressed, for example, calling the Sequential Hunt Group created in Section Configure Sequential Hunt group. 
How to configure 2N® Helios IP intercom – FW version 2.6 and higher
Configure Miscellaneous Settings
- Select Advanced Settings / Miscellaneous from the left menu. To allow Helios IP to ring all the users in the Sequential Hunt Group, configure the Ring time limit with a value that is equal to or greater than the No Answer Time (secs) value multiplied by the number of users in the list created in Section Configure Sequential Hunt group. Optionally set Enable telephone mode to Yes to allow Helios IP to call any number using the keypad.
How to configure 2N® Helios IP intercom – FW version 2.6 and higher
Verification steps
- This section provides the tests that can be performed to verify correct configuration of IP Office and Helios IP.
Verify Avaya IP Office
- From a PC running the IP Office Manager select Start / Programs / IP Office / Monitor to launch the Monitor application. Choose the Status menu and select SIP Phone Status (not shown). This will display a table of the SIP phones and indicate those registered. Verify that Helios IP endpoints are successfully registered as shown below.
Verify 2N® Helios IP
From the 2N® Helios IP web interface, select Information from the left menu. Verify that the Registration state shows Registered. Place a call to another phone on the IP Office to verify basic call operation.
