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Please verify that you have the latest firmware version (download link ) and contact us at support.2n.cz with information below:

  • Problem description
  • Serial number
    • left panel - SETUP - System - Licence - Serial XX-YYYY-ZZZZ
  • Firmware version
    • left panel - SETUP - System - Firmware - active firmware version
  • Log reports (easyroute.log; system.log; configuration file)
    • left panel - SETUP - System - Report - All - Save
  • When you have a problem with SMS, export the SMS database (easyroute.sms)
    • left panel - SETUP - System - Config (Export SMS database) - Save

 

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