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Please send us:

  • Exact problem description
  • Firmware version
  • Serial Number
  • Configuration file
  • Download logs from the device
  • Ethereal (Wireshark) trace in case of a VoIP (RTP) problem (specially if there is a problem in communication between SIP phones and SIP proxy inside OFR)
  • Called party and calling party numbers (if relevant)
  • Any information which you think might help us to solve the issue

 

Faq_zapati