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Once you will check FW version of your device, please go to our website (, pick your particular model and then in section "Download->Firware" check if you really have the latest version. If not, then please download the latest one and upgrade the intercom in section "System->Maintenance->Upgrade Firmware"

If situation fill remains will remain the same, you can also can optionaly make Reset configuration in same section. It sometimes helps for instance after FW ugprade. If this wont help either then please contact the tech. support and describe your issue and send configuration backup. Please keep on mind, that functionality of most of the features is SW related and if you will discover any malfunction, then it is probably a bug and once you will report it to the tech. support, it will be forwarded to R&D and fixed as soon as possible.