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Intercom is restarting when opening a door, what can I do?
If intercom restart restarts itself everytime every time you tries to open the door, then power source (whether POE or 12V external power supply) is probably to too weak. Intercom has a watchdog, which restart restarts the intercom everytime every time when it does not have enough power for operation and triggering the lock at the same time to prevent it's damage. Please try to use different power source or lock with less consumption.
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Please note that in default intercom always has DHCP enabled. If it does not get IP address from DHCP server, please doublecheck double-check your network equipment and check if different a different device will be able to obtain address the address from DHCP server on the same port as the intercom. You can simply get IP address of the device by pressing devices button 5 times. More detailed description of this procedure is in this FAQ (IP address - How to get the IP address of 2N Helios IP Intercom). You can also switch between DHCP and static mode with similiar procedure, but you have to press the button 15 times instead. Default static IP address is 192.168.1.100. If you will able to connect to the device on this address, then issue is probably network related.If nothing of this will hep, then you can try to make HW factory of the intercom.
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