If network trace is requested, please note there are two possible network traces available. Gateway can provide network tracing with limited size on its side, for unlimited network trace of IP communication, external device (usually laptop or PC) equipped with network capture software needs to be used. This article explains how to perform both network trace in such software called Wireshark as well as network trace directly from gateway.
How to get Wireshark network trace?
- Network trace from gateway can be run via menu Utils -> Network capture. The web interface can store up to 4096kB long trace.
- Network trace can be started by clicking on button START. You will be notified by message "Running..." in capturing status. The Buffer utilization and Packets captured should show the number of packets increasing. If not, then restart the capture. If Buffer utilization is on value 4096kB (same as Buffer size), please restart the trace and tests from begining.
- Recreate the issue.
- Once the issue which is to be analyzed has been reproduced, click on Stop. Once trace is stopped, you can save it to your computer by clicking on the diskette icon located in bottom right corner of web interface
- Please send saved file to us for analysis.